I this stems from a general lack of empathy for customers in the organisation. Take a look at the issue list on appengine for example https://code.google.com/p

I this stems from a general lack of empathy for customers in the organisation. Take a look at the issue list on appengine for example https://code.google.com/p/googleappengine/issues/detail?id=10259 https://code.google.com/p/googleappengine/issues/detail?id=1... It seems like they get a bunch of engineers to come and build stuff then once they move on, the project is abandoned or poorly maintained until another team of engineers come and try to rebuild it from scratch. Here's more proof, Google Wallet for example ... https://news.ycombinator.com/item?id=9498475 https://news.ycombinator.com/item?id=9498475