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> Point of all of this being, it's not clear to me that either company is committed to providing or not providing price quotes. Point taken. I'm willing to bel
by chimeracoder 11y ago
> Point of all of this being, it's not clear to me that either company is committed to providing or not providing price quotes.
Point taken. I'm willing to believe that Lyft may not be committed to providing price quotes. But there's at least ambiguity there, whereas it's very clear that Uber does not want to provide exact quotes. If they did, they would have in London and avoided the expensive, multi-year legal and PR battle that they're engaged in there.
How much do you think this protracted battle has cost them over the years, both explicitly (PR firms and lawyers) and implicitly (opportunity cost of lost revenues from additional rides)? Whatever it is, it's a high number, and Uber has decided that not providing price quotes is worth even more[0].
> Uber also does do fare estimates on UberX and other rides.
An estimate is simply lead-generation for them, not a quote. They are not committing to charge me the price they estimate. As the consumer, I still do not know what the ride will actually cost until I am already on the hook to pay for it.
[0] It's not even a tough actuarial problem to solve at Uber's scale, which is why it's such a glaring omission, in addition to the example from London.