The biggest takeaway for me is that the Culture of your company always reflects the personality and attitude of the founder. Not to sound too grumpy, but.... w

The biggest takeaway for me is that the Culture of your company always reflects the personality and attitude of the founder. Not to sound too grumpy, but.... well, since owning two DJI Phantoms and experiencing their service and how they interact with customers, I always got the idea that the people who run DJI must be a bunch of arrogant dickheads who are willing to throw their customers (and dealers!) under the bus, for the sake of GROWTH. In growth, they have succeeded. But they've alienated an incredible number of people along the way. The biggest and most egregious thing DJI has done is to never admit the existence of a bug in their software which causes their Phantoms to fly away. This would, of course, force them to take care of customers who experience this, and would reduce their margins. 3D Robotics, with their new Solo, has a guarantee that if you have a flyaway and it's not your fault, they will replace the drone. I am really happy to see that 3D Robotics is taking the opposite stance to customer service from DJI. Hey DJI - customer service is the new marketing! Cheers!