That's a sad story, but a very interesting case I hadn't considered. The techniques are useful here in software, too: build a report, don't always go head-to-h

That's a sad story, but a very interesting case I hadn't considered. The techniques are useful here in software, too: build a report, don't always go head-to-head, bring in an outside authority, etc. Technical types tend to approach things in technical ways that non-technical types cannot appreciate.