I'm writing code that is used by the people next door in the same office. So while I haven't worked in user support in some regard it's about 95% of my work. So

I'm writing code that is used by the people next door in the same office. So while I haven't worked in user support in some regard it's about 95% of my work. So what I write is really experience directly from the users. Some users might be different though. Thinking about my mother/grandfather etc, they also hate crashes, though. "UI freaks out and then restarts" is definitely better than losing data, but the word "crash" for me means not to restart. If Word crashes it doesn't come back. You are left with your desktop and an error message if at all.