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So, it seems this only applies to the phone verification password and not the online account password. Can someone explain to me what the better alternatives ar
by mattybrennan 11y ago
So, it seems this only applies to the phone verification password and not the online account password. Can someone explain to me what the better alternatives are for phone verification? Is punching in a PIN considerably better? Banks ask for last 4 of social, which I don't think is something I would give anyone besides a bank.
Virgin's hardly the only one doing this. ADT reps ask for a password when verifying an alarm. At least its better than just asking for your name and address.
- preinheimer 11y agoThe advantage of punching in four digits is that your phone rep doesn't get to see/hear them. You've identified yourself to the system, not the individual.
- chinpokomon 11y agoDTMF isn't transmitted in secret. Of course they could eavesdrop on what you entered through a keypad. Keying it into a machine listening to an unsecured phone line is the equivalent of sending it in plaintext and just as vulnerable as telling it to an agent on the other end of the call.