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Even better, it appears that it will require legal motivation for them to change their behavior: https://twitter.com/virginmedia/status/595241181065383936 https

• laumars 11y ago
  You have to bare in mind that the people managing that social media account is probably only a few grades higher than your average call centre puppet who follows a script. While some of VM's responses could have been phrased better (within the confines of Twitters max character count), these people are generally there to answer end user rage about their router crashing and such like rather than this. Sadly information security is quite significantly more advanced - so much so that even IT professionals frequently get it wrong. What should really be happening here is the discussion being escalated to their systems / security team and an official open letter published.