I agree. A large business that uses software for a core revenue-producing source, is capable of doing fantastic work on that source. A software company providi

I agree. A large business that uses software for a core revenue-producing source, is capable of doing fantastic work on that source. A software company providing that same product as a vendor, would be unlikely to have the motivation and focus to do it the same way. Key for me, is the principal/agent distinction. If you are using something as principal, for revenue, your motivations are very strong. If you are producing it as agent, for someone else's revenue, trickier. By definition, less money for you to get it right as agent for someone else. That said, there may be dozens to hundreds of ancillary software processes at a large business which are done very poorly, but any smart business of size will take great care of where the money comes from.