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What you (and Steve Jobs) could learn about customer support from JetBlue
- lkontny 17y agoStrongly agree with this. And I think the focus on CEO for a small company makes sense, but when you apply the same message to a large company it has the potential to become an even larger message. Why isn't every employee at every company doing some type of customer support every 3 months? Or even just once in initial onboarding or 6 months into a new job. Every company has customers and customers are the core of what makes the company go. What else could be more important?
- nate 17y agoNo idea. It's crazy that Zappos is such a unique example of having everyone do some customer support when they start. And I've got almost zero other examples of this in my head for medium and large companies.