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I disagree. If I pay a company, they owe me support when their product breaks. If that's going to be limited to email support, not to mention non-responsive ema
by qeorge 17y ago
I disagree. If I pay a company, they owe me support when their product breaks. If that's going to be limited to email support, not to mention non-responsive email support, they need to disclose that upfront.
- access_denied 17y agoI disagree. There is a contract. What is written in it? That counts. (I am not saying bad customer service is smart business.)
- coderdude 17y agoSo you're saying you disagree that they should be upfront with their own limitations as a customer service provider, even though they are soliciting you to buy customer service from them?
- qeorge 17y agoPlaying "here's the catch" with customers isn't right. When the product you are selling fails, you must be available to help.
- Keyframe 17y agoIt really depends if there is something like "Sale of Goods and Supply of Services Act" in your country (that one particular is from Ireland). So, in a nutshell, contract doesn't trump law, ever.