5 ms·

What happens when you bring a 22 year old Mac to the Genius bar?

23 points by keltecp11 17y ago

NathanKP 17y ago
Now that is customer service! Yet I'm surprised that they just directed him to a store where he could buy parts rather than trying to sell him a new one.
- deleted 17y ago
  [deleted]
jacquesm 17y ago
Probably my suspicious nature, but any chance this is a planted viral ?
- Frazzydee 17y ago
  Perhaps it could be, but if it were a viral I suspect they would try to make Apple's tech support seem particularly impressive. For example, the customer service reps could have figured out the particular problem and helped him order the necessary parts. In my opinion, this story doesn't seem to make Apple's support appear particularly good or bad.
  - dazzawazza 17y ago
    It could be viral for Tekserve (the company they directed him to). I doubt it though.
  - jacquesm 17y ago
    Virals are getting trickier to figure out, that 'one night stand Danish girl with baby' from a while ago I called immediately and I got nothing but flak for it, that one turned out to be on the money, not having a clear beneficiary does not seem to be a hindrance.
    - Alex3917 17y ago
      "Virals are getting trickier to figure out" The basic formula is still the same: every viral video has to be either funny or urgent. It's just that executing is harder because there is more noise. So while it's getting harder to predict which videos will go viral, you can still do a pretty good job of predicting which videos have the potential to do so.
      - lanaer 17y ago
        I think he meant that it's harder to figure out if a given video is a deliberate attempt at viral marketing vs. just a video that some guy posted.
        deleted 17y ago
        [deleted]
    - colbyolson 17y ago
      Which viral are you talking about here?
      - jacquesm 17y ago
        http://talkdigital.equancy.com/2009/09/14/danish-government-does-one-night-stands/ http://talkdigital.equancy.com/2009/09/14/danish-government-...
- rbanffy 17y ago
  It seems like Gizmodo's folks shot the video... OTOH, they wouldn't mind if the video got viral and that gave them a couple zillion more pageviews.
- keltecp11 17y ago
  I had a ridiculous video of myself that ended up being so good people thought it was viral as well... kind of annoying actually.
  - jacquesm 17y ago
    You really can't say that without a link ;)
    - keltecp11 17y ago
      youtube - jeepdiving... sorry.

23 points by keltecp11 17y ago

Now that is customer service! Yet I'm surprised that they just directed him to a store where he could buy parts rather than trying to sell him a new one.

deleted 17y ago
[deleted]

jacquesm 17y ago

Probably my suspicious nature, but any chance this is a planted viral ?

Frazzydee 17y ago
Perhaps it could be, but if it were a viral I suspect they would try to make Apple's tech support seem particularly impressive. For example, the customer service reps could have figured out the particular problem and helped him order the necessary parts. In my opinion, this story doesn't seem to make Apple's support appear particularly good or bad.
- dazzawazza 17y ago
  It could be viral for Tekserve (the company they directed him to). I doubt it though.
- jacquesm 17y ago
  Virals are getting trickier to figure out, that 'one night stand Danish girl with baby' from a while ago I called immediately and I got nothing but flak for it, that one turned out to be on the money, not having a clear beneficiary does not seem to be a hindrance.
  - Alex3917 17y ago
    "Virals are getting trickier to figure out" The basic formula is still the same: every viral video has to be either funny or urgent. It's just that executing is harder because there is more noise. So while it's getting harder to predict which videos will go viral, you can still do a pretty good job of predicting which videos have the potential to do so.
    - lanaer 17y ago
      I think he meant that it's harder to figure out if a given video is a deliberate attempt at viral marketing vs. just a video that some guy posted.
      - deleted 17y ago
        [deleted]
  - colbyolson 17y ago
    Which viral are you talking about here?
    - jacquesm 17y ago
      http://talkdigital.equancy.com/2009/09/14/danish-government-does-one-night-stands/ http://talkdigital.equancy.com/2009/09/14/danish-government-...
rbanffy 17y ago
It seems like Gizmodo's folks shot the video... OTOH, they wouldn't mind if the video got viral and that gave them a couple zillion more pageviews.
keltecp11 17y ago
I had a ridiculous video of myself that ended up being so good people thought it was viral as well... kind of annoying actually.
- jacquesm 17y ago
  You really can't say that without a link ;)
  - keltecp11 17y ago
    youtube - jeepdiving... sorry.