I'm pretty unhappy with them, but for different reasons. I ordered more than a year after their Kickstarter -- as a pre-order through their Shopify site. At tha

I'm pretty unhappy with them, but for different reasons. I ordered more than a year after their Kickstarter -- as a pre-order through their Shopify site. At that point, they had indicated they were going to ship units "soon", so I felt the pre-order would be fulfilled in a timely manner. I had intentionally avoided backing the Kickstarter because I didn't find the risk to be worth it at the time. One thing I learned through the process, which everyone should be aware of: there is no consumer protection available with either Shopify or American Express Platinum (famous for it's high level of customer service, "return protection", extended warranty on purchases, etc) if more than 60-120 days passes after a purchase and you haven't received the item. Lesson: file claims early. Don't order pre-order goods with uncertain delivery dates (or if you do, don't let them slip past 60 days from the order date without filing a claim for a refund with the merchant provider or your credit card company).