I read somewhere recently that their data usage has spiked several thousand percent since the iPhone came out. They've drastically increased capacity, but haven

I read somewhere recently that their data usage has spiked several thousand percent since the iPhone came out. They've drastically increased capacity, but haven't caught up yet. So it's a hard problem. Not that it excuses them - they launched a great web device into a field of devices that were nearly unusable on the web, so the spike is not surprising (at least in hindsight). But I do think they're trying.