Your points may be true, but the point is they went from potentially letting AOL own all their customers to regaining the initiative. Prior to the strategy ch

Your points may be true, but the point is they went from potentially letting AOL own all their customers to regaining the initiative. Prior to the strategy change, it would have been simple for AOL to maintain a steel grip on those customers and harvest all the value from them. Just because Microsoft went on to dominate the desktop market and win the browser war doesn't mean it was inevitable.