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AirBnB refunds you when they fail to deliver the advertised product... Right? Or do they just keep your money and tell you find a legal hotel somewhere else n

• sjf 12y ago
  You have to go through a refund process. If they host doesn't agree to the refund, it goes through arbitration which takes a long time and is kind of pain. They are supposed to find you alternative accommodation, but they didn't for me when my host cancelled <24 hours before I was supposed to arrive, or when my friends were staying in an AirBnb when the host was evicted(!).
• greggman 12y ago
  They'll refund but that's not much consolation though. You show up at the place say 6pm, it turns out to be a lie, what do you do? Book a hotel at $$$ a night because it's last minute and it's the only thing available? I showed up to one place in Santa Monica, it was a cold day in January. I had just driven from Vegas, showed up, 6:30pm. It's raining hard. Check out the place. Windows are broken. Not shattered just they have these blind style windows that rotate and they've rusted so they don't close. There's a 1 inch gap between slats every 5 inches. Both in the kitchen and in the bedroom. Being about 44f outside I wasn't willing to freeze in that apt. So, I ended up at the LAX Hilton for a week while I tried to find something else.