4 ms·

Can't you vet the people that stay with you? Do you find the ratings process unreliable?

• ericabiz 11y ago
  Here is one example that happened to us. A man with prior positive reviews did an Instant Book on our place. (We had it set so people with previous positive reviews could instantly book our listing without our prior approval.) Then he sends us a message through Airbnb saying the reservation is for his daughter. Great--so he's already broken Airbnb policy. I can't cancel his booking without being severely penalized by Airbnb. (Later, I found out I could have contacted Airbnb's host support and they would have cancelled it without a penalty since he broke the guidelines, but at the time I did not know that.) His daughter turned out to be someone who (I am really trying to be polite here since this is a public forum) should not be living on her own. She was not...OK. After one really crazy incident, the next morning, I called her dad on the phone and explained the situation. They agreed to cut the booking short, and I ended up having to refund them their "unused" nights. I straight up asked him, as politely as I could, "I don't mean to pry...but what's going on with your daughter?" His reply: "Well, she's never been diagnosed with anything..." If I wouldn't have already had other people booked on the Airbnb for later dates, I would have taken down the listing after that experience. It was a nightmare. My roommate had to clean up the room, and that was a nightmare too. We were all pretty over it at that point.
  • g8gggu89 11y ago
    What did you have to clean up exactly?