Seems about right, you have to tally up the entire economic cost. Salary costs of everyone handling this issue, the cost of them not performing other tasks du

Seems about right, you have to tally up the entire economic cost. Salary costs of everyone handling this issue, the cost of them not performing other tasks due to handling this issue, it is not just weeding through emails. I've been in an 2 hour long meeting with 8 people who are effectively paid $400hr to talk about how to handle a $58 fee.