It isn't just the time spent sorting/filtering hate emails. It's the impact of time passing on issues in legitimate emails that is wasted. Running a platform on

It isn't just the time spent sorting/filtering hate emails. It's the impact of time passing on issues in legitimate emails that is wasted. Running a platform on the web that has as large a scope as Steam does is incredibly tenuous (ask anyone that works on SaaS applications), and if you aren't efficiently getting the info you need from outside to identify and fix these issues, then you are going to lose money when those issues inevitably make an impact on functionality. Downtime = lost money A million is a pretty ass-pull number in an offhand comment, but it wouldn't surprise me if it rang true.