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Does the Three "Feel at home" have any small print? Is the data capped, or throttled? Is the coverage where the free roaming is included limited? It is tempti

by flurdy 12y ago

Does the Three "Feel at home" have any small print? Is the data capped, or throttled? Is the coverage where the free roaming is included limited? It is tempting as it does seem to include the 3 countries I split my year between (UK, Norway & Spain), but it is £2 to £4 more per month than my current Giffgaff sim.

guava 12y ago
This is the small print for "Feel at Home": http://www.three.co.uk/Privacy_Cookies/Terms_Conditions?content_aid=1220482374514 http://www.three.co.uk/Privacy_Cookies/Terms_Conditions?cont... Points of interest: * Unlimited data in the UK translates to 25GB * "Three reserves the right to suspend the international roaming when in a selected destination if the customer’s use exceeds any of the above limits for two (2) months within a twelve (12) month period. The service will be reinstated once the customer returns to the UK." * "This offer is intended to be used by UK residents travelling abroad, and Three reserves the right to suspend the service in the event the UK allowance is used exclusively abroad for three (3) months within a twelve (12) month period."
mintone 12y ago
> If you have all-you-can-eat data you can use up to 25GB. If you have all-you-can-eat texts you can send up to 5,000 texts. If you have 3,000 or more minutes included in your allowance you can use up to 3,000 minutes. It's not small print in as much as it's very clearly stated on their website. I split my time between the UK and Italy, with some work in Hong Kong & the US - therefore it's perfect for me. I don't run over and pay approx £30 a month regardless of travel on a sim only, month by month plan. I do have one of their old sims though which has unlimited everything. The only point of note I guess is that the internet is a little slow in Italy but then I'm also comparing that to my Italian 4G phone on Wind. Long story short, it's an excellent deal which has played a major part in keeping me retained as a customer.
- cultureulterior 12y ago
  Do you tether/does your contract allow tethering?
  - loopbit 12y ago
    I have Three in Ireland with the same deal and yes, tethering is allowed.
    - ifmw 12y ago
      Three UK have infrastructure in place to DPI traffic to detect tethering and if it's not enabled on your Three UK account plan then the tethered device doesn't get internet access. Three Ireland currently don't do this for Three Ireland accounts, though tethering is prohibited on All You Can Eat by policy, not by network infra.
      - lucaspiller 12y ago
        Can confirm. I was in Hong Kong a few weeks ago and got a "Sorry tethering isn't allowed" message when trying. I think I had to restart my device to get access again as everything was blocked. In the end I just got a local Three SIM, I think it was ~£6 for 700mb. Trying to find free wifi (without 30 minute access restrictions) in Hong Kong was impossible...
      - loopbit 12y ago
        As usual, the Three page is less than helpful... I don't know if it's my plan (Classic Flex - Max), I can't get to the terms and conditions and I can't check if tethering is enabled for my account All I can say is that I've been to the UK and used my laptop with no issues and that I'll try in Spain in a couple of months. Anyway, you are much more informed than me in this area, so I'll shut up now :)
  - learnstats2 12y ago
    Feel at Home roaming forbids tethering from a phone. On the other hand, Three usually allows tethering in the home country of the contract, and also offers contracts on mobile broadband devices.
dreamfactory2 12y ago
no tethering when abroad
- sorenbs 12y ago
  I'm on the same deal from Three in Denmark and use it as my primary way to internet in London for the last two months. Tethering is working fine, however the danish deal caps at 10 GB when roaming. Also note that calling/texting non-danish numbers incur roaming charges.
tezza 12y ago
I've used Feel At Home extensively in Australia, Hong Kong and France. Data is plentiful ( up to 25GB ) but subjectively I found it quite slow No tethering from iPhones... a real shit and I don't know why they structured it this way Phone calls are inclusive if you're calling UK phone numbers. Great if you're calling your wife or mates. Calls to local numbers in the country you are staying are not included. All in all an excellent package. It covers a lot of very common use cases although not truly everything. Costs absolutely slashed.
pornel 12y ago
I've tried to use it in US (SF and Hawaii), but the data speed was unbearably slow (it wasn't even 2G speed). I don't know it that was fault of 3 or local operators/coverage.
ifmw 12y ago
Data roaming in the USA is throttled, yes. Three UK have a complicated abuse checker implemented. For every calendar month, if you spend time roaming on a Feel At Home partner network you must also have your SIM register on the Three network in the UK at some point in that calendar month. Failure to do that for 3 times in a rolling 12 months will automatically end your roaming privileges. That implementation is designed to prevent someone buying a Three UK SIM and using it as a global traveling SIM. It's designed for people who instead travel between the UK and other destinations frequently. (i.e. their SIM will check in on the UK network at least once per calendar month)

by flurdy 12y ago

guava 12y ago

This is the small print for "Feel at Home": http://www.three.co.uk/Privacy_Cookies/Terms_Conditions?content_aid=1220482374514 http://www.three.co.uk/Privacy_Cookies/Terms_Conditions?cont... Points of interest: * Unlimited data in the UK translates to 25GB * "Three reserves the right to suspend the international roaming when in a selected destination if the customer’s use exceeds any of the above limits for two (2) months within a twelve (12) month period. The service will be reinstated once the customer returns to the UK." * "This offer is intended to be used by UK residents travelling abroad, and Three reserves the right to suspend the service in the event the UK allowance is used exclusively abroad for three (3) months within a twelve (12) month period."

mintone 12y ago

> If you have all-you-can-eat data you can use up to 25GB. If you have all-you-can-eat texts you can send up to 5,000 texts. If you have 3,000 or more minutes included in your allowance you can use up to 3,000 minutes. It's not small print in as much as it's very clearly stated on their website. I split my time between the UK and Italy, with some work in Hong Kong & the US - therefore it's perfect for me. I don't run over and pay approx £30 a month regardless of travel on a sim only, month by month plan. I do have one of their old sims though which has unlimited everything. The only point of note I guess is that the internet is a little slow in Italy but then I'm also comparing that to my Italian 4G phone on Wind. Long story short, it's an excellent deal which has played a major part in keeping me retained as a customer.

cultureulterior 12y ago
Do you tether/does your contract allow tethering?
- loopbit 12y ago
  I have Three in Ireland with the same deal and yes, tethering is allowed.
  - ifmw 12y ago
    Three UK have infrastructure in place to DPI traffic to detect tethering and if it's not enabled on your Three UK account plan then the tethered device doesn't get internet access. Three Ireland currently don't do this for Three Ireland accounts, though tethering is prohibited on All You Can Eat by policy, not by network infra.
    - lucaspiller 12y ago
      Can confirm. I was in Hong Kong a few weeks ago and got a "Sorry tethering isn't allowed" message when trying. I think I had to restart my device to get access again as everything was blocked. In the end I just got a local Three SIM, I think it was ~£6 for 700mb. Trying to find free wifi (without 30 minute access restrictions) in Hong Kong was impossible...
    - loopbit 12y ago
      As usual, the Three page is less than helpful... I don't know if it's my plan (Classic Flex - Max), I can't get to the terms and conditions and I can't check if tethering is enabled for my account All I can say is that I've been to the UK and used my laptop with no issues and that I'll try in Spain in a couple of months. Anyway, you are much more informed than me in this area, so I'll shut up now :)
- learnstats2 12y ago
  Feel at Home roaming forbids tethering from a phone. On the other hand, Three usually allows tethering in the home country of the contract, and also offers contracts on mobile broadband devices.

dreamfactory2 12y ago

no tethering when abroad

sorenbs 12y ago
I'm on the same deal from Three in Denmark and use it as my primary way to internet in London for the last two months. Tethering is working fine, however the danish deal caps at 10 GB when roaming. Also note that calling/texting non-danish numbers incur roaming charges.

tezza 12y ago

I've used Feel At Home extensively in Australia, Hong Kong and France. Data is plentiful ( up to 25GB ) but subjectively I found it quite slow No tethering from iPhones... a real shit and I don't know why they structured it this way Phone calls are inclusive if you're calling UK phone numbers. Great if you're calling your wife or mates. Calls to local numbers in the country you are staying are not included. All in all an excellent package. It covers a lot of very common use cases although not truly everything. Costs absolutely slashed.

pornel 12y ago

I've tried to use it in US (SF and Hawaii), but the data speed was unbearably slow (it wasn't even 2G speed). I don't know it that was fault of 3 or local operators/coverage.

ifmw 12y ago

Data roaming in the USA is throttled, yes. Three UK have a complicated abuse checker implemented. For every calendar month, if you spend time roaming on a Feel At Home partner network you must also have your SIM register on the Three network in the UK at some point in that calendar month. Failure to do that for 3 times in a rolling 12 months will automatically end your roaming privileges. That implementation is designed to prevent someone buying a Three UK SIM and using it as a global traveling SIM. It's designed for people who instead travel between the UK and other destinations frequently. (i.e. their SIM will check in on the UK network at least once per calendar month)