4 ms·

I think the more important thing is they actually responded to their users. Valve is a model company. Live and learn.

• gkwelding 11y ago
  Exactly. People don't mind if companies screw up like this just as long as they know when to admit they were wrong.
• toxican 11y ago
  Yet people (primarily redditors) were swearing up and down that our complaints meant nothing and that we were wasting our time and that Valve only cared about money. Like seriously, have those people been paying attention? If anybody is going to listen to their userbase, admit their mistake, and do a 180, it's Valve.
  • okasaki 11y ago
    The sentiment probably comes from experiencing Valve's customer support, which is a lot like Google's - either - the automated system solve your problem, or - you have enough influence to generate bad press for them, or - your problem will most likely be ignored.
    • lsaferite 11y ago
      Gabe has acknowledged how horrible the customer support is and they are, supposedly, working on a solution. I count myself fortunate to have never needed to interact with the customer support. <knocks on wood>
      • suby 11y ago
        The time for a solution was ten years ago. It has always been quite bad.
• jclos 11y ago
  I don't to sound like a pessimist but reading the blog post on Steam I can't help but notice: "We understand our own game's communities pretty well, but stepping into an established, years old modding community in Skyrim was probably not the right place to start iterating." Translation: "We'll let it go this time". It wouldn't surprise me if the next Bethesda game had that very same system baked-in right from the start.
  • Joona 11y ago
    Yeah, they ONLY removed it from Skyrim. Other games will be getting it (although probably modified).
  • scott_s 11y ago
    Why would that be bad?
    • jclos 11y ago
      It's probably mainly a matter of personal opinion, but while I agree we should find a way to encourage better and more professional modding, I think that this particular implementation would create a technical/legal/ethical mess out of something which has worked well for the past decades. In short, they half-assed it, and it being one of the first implementations of this kind of system (and thus setting a huge precedent for other games) it should absolutely not be half-assed. The particular problems I have are: * Developers are already shipping less and less finished games knowing that they can pile on some more content afterwards in DLCs, for a steep fee. Knowing that they can just provide modding tools and let the users create the content themselves and still get a huge part (45% in the case of Bethesda) will just encourage the release of even more broken games. * That's not even considering the fact that it encourages modding to go from a relatively open thing (you can open any mod in the mod editor software which you can get for free and add stuff to it yourself, and even redistribute it with the permission of the author) to a closed thing: there would be a big incentive to tack on some DRM to stop other people from "stealing content" from paid mods and create their own. * Finally, it would turn the Steam workshop marketplace, which is already a mess, into the same thing that different app stores have become: a complete mess filled with garbage copycats trying to con people into giving them a few bucks. I do not have a solution, but I think there should be more thought put into it. For the moment, patronage style remuneration and crowdfunding are the best solutions we have.
• M8 11y ago
  Too afraid to lose users to proceed with their vision.