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The HBO GO apps for things like Roku are also laughably bad. One of the best examples of truly not caring about UX is their default sorting of episodes. All sho
by natdempk 11y ago
The HBO GO apps for things like Roku are also laughably bad. One of the best examples of truly not caring about UX is their default sorting of episodes. All shows sort episodes by most-recent air date, including shows that have fully aired, so if you want to get to the first episode of a show you have to scroll through a full season's worth of episodes. This is after having to scroll through all HBO shows alphabetically to find the one I want with no concept of recently watched. Again compare to Netflix where it takes a single button press to start watching a new series on every platform. There is a clear pattern that some companies just don't care about customer experience.
- yellowapple 11y agoTo be fair, there's good reason why a "newest first" (LIFO, I suppose) approach would make sense (namely, if it's assumed that most users have already been watching the series in question and just want to jump straight to the newly-aired episode that they haven't seen yet).
- fragmede 11y agoWhich is a fair point, but NETFLIX KNOWS WHAT I'VE WATCHED. They even added profile selection so different individuals using the same account get a better user experience. Watching a show at a friend's house (and thus on their account) should be considered the degenerate case. LIFO order also has the added problem of showing screenshots for the latest episode which may contain spoilers. Even if the service (Hulu) doesn't require users to login, cookies can still be used to track which episodes have been watched.
- atom-morgan 11y ago> The HBO GO apps for things like Roku are also laughably bad. I'm working on an app for DirecTV boxes right now. The experience on that won't be much better. They are horrible platforms for development. I'll never do a project like this again.