I was trying to explain this concept to our sales rep today. He seems to think that releasing a product means that it is 100% finished and there will never be

I was trying to explain this concept to our sales rep today. He seems to think that releasing a product means that it is 100% finished and there will never be any problems with it ever. Reality is that we are always one bizarre untested configuration away from having an issue on a new install. The terms "Beta" and "Gold" have this magical aspect for some classes of people, which I just can't get my head around, seeing the trunk code change every day.