4 ms·

I was all very excited, but as it turned out the launch was clearly premature. First off, the blog post does not link to pricing page or even the product page.

• webwright 17y ago
  The backup tweet was a joke-- Of COURSE we do backups. I just thought it was funny that we were doing it on Friday the 13th. Good lord, man. We probably should have set better expectations (maybe a beta label on every new feature)-- we're a release-early-release-often shop. Jump into a new feature on the DAY of the release, and you should expect bugs (potentially show-stopping ones, but hopefully not). Jump into it in the first WEEK, and we'll probably still be ironing out little wrinkles. Jump in next year and you could STILL run into a snag-- we're happy to help; Thanks for the thoroughness-- some of the above stuff is helpful (though I tend to think that if that was your motivation you would've just emailed us). I'm certainly sorry for any delay in response. On a weekend after a big release we can sometimes fall behind a bit (the support team IS the dev team).
  • jacquesm 17y ago
    Sorry, but you don't joke about not having backups if you take your image seriously.
    • deleted 17y ago
      [deleted]
      • jacquesm 17y ago
        > Sorry but I think it's ok to make jokes from your personal twitter account. Look, I don't know you and my advice is 'free', so it's worth what you paid for it, but you can either take it serious or realize that with your responses you are literally only making it worse for yourself. Your 'personal' twitter account is publicly visible, and you are publicly associated with your fledgling company. If you think that you can play cowboy with the reputation of your company on your personal twitter account then you are really missing the point of what I'm trying to get across to you. Ignore this and other feedback here at your peril. There are lots of people here that wish you well, that is why you get this feedback, if we didn't care we'd just shut up and think 'let them stew, they'll find out soon enough'.
        • bfioca 17y ago
          wow... really? peril? Perhaps you're taking this whole thing too seriously yourself?
          • jacquesm 17y ago
            Interesting. I've seen quite a few people launch their stuff on HN and invariably they knew how to take the feedback they got and use it constructively, you are doing an absolutely terrible job of it, that is why I added the 'at your peril' there. If you are still of the opinion that you are doing this the right way I suggest you talk it over with some other founders of YC funded companies and see how they react. If they all give you the green then you'll know you have nothing to fear from the impression you are making here. And yes, I do take it serious, maybe you should too.
• deleted 17y ago
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  • DenisM 17y ago
    RescueTime guys, your reaction to criticism is immature. You are shutting down the feedback channel that has fallen into your laps - think what will happen after this process is complete. I urge you to reconsider your approach.
    • bfioca 17y ago
      I deleted my above comment because it was redundant to Tony's. I think you're misinterpreting. We're not badly reacting to criticism, it's just surprising seeing that the tone here has seemingly changed from being one that used to be receptive to and encouraging of rapid progress and user-driven product development. The reason we launched these features to the broad audience was so they could be used and we could have feedback submitted. The reason I posted the blog post here is because this community is one that likes to try out the cutting edge things that are out there and frequently tend to post useful feedback. I felt like the tone of the earliest comments was overly harsh, considering the above. This was always intended to be a soft-launch. I thought it would be a good idea to involve the HN community in it. Sincere apologies if this wasn't communicated better. Lesson learned. Please, we want your involvement and your feedback, but in no way was this launched prematurely. This is the way we've always operated and we're proud of the product we've been able to develop because of it.
      • jfarmer 17y ago
        HN used to be very YC-centric, but it's becoming less so. I think the receptiveness came from people on here being one or two degrees of separation away from the startups/products being discussed. I think your responses are fine when talking w/ an audience who is familiar with the personalities involved, but probably not fine for professional-grade PR/marketing/whatever. I think there's a linguistics word for that, speaking with one degree of familiarity when another is expected. (I was also surprised by the hostility and tone of the comments, FWIW, but I think it's a sign of HN's evolving audience.)
• DenisM 17y ago
  Update: tech support got back to me this morning and assured me the data is in the system, it's just some rogue filter getting in the way. I'm eager to learn how much time I spent on this issue. :-) EDIT: update on update - the data is back after clearing out cookies. I spent 2.25 hours on this thread :-(