Similar story: I worked at one of their flagship stores in college and our systems were down for about an hour. We made due with writing everything down on rece

Similar story: I worked at one of their flagship stores in college and our systems were down for about an hour. We made due with writing everything down on receipt paper and logging it later, and had surprisingly few complaints/comps. Say what you will about snooty baristas, but the managers seemed very well-equipped to handle disasters like that.