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When I was living in Argentina briefly, the PoS system at Starbucks once went down. And operations were continuing surprisingly well. They appeared to have plan
by colinbartlett 12y ago
When I was living in Argentina briefly, the PoS system at Starbucks once went down. And operations were continuing surprisingly well. They appeared to have planned for it, and had 2-part forms they were writing out by hand for every order.
Aside from the fact that the baristas had to turn around and look at the price board to know what to write down, and the line was a bit longer because of this, it all still worked.
- JoeAltmaier 12y agoI guess I'm not surprised that Starbucks would plan for that. When the power goes out, what do people do? Stream into the street from their offices, and go down to Starbucks for a cup of coffee. That's a great opportunity for them, and they'd be silly not to have a plan for that situation!
- huehehue 12y agoSimilar story: I worked at one of their flagship stores in college and our systems were down for about an hour. We made due with writing everything down on receipt paper and logging it later, and had surprisingly few complaints/comps. Say what you will about snooty baristas, but the managers seemed very well-equipped to handle disasters like that.