"a personal touch"... towards the user this creates the impression that the service has human beings working hard to provide high-quality advice. Nevertheless,

"a personal touch"... towards the user this creates the impression that the service has human beings working hard to provide high-quality advice. Nevertheless, many requests will be answerable by a combination of natural language processing, machine learning, semantic and geo-search on openly accessible data such as OSM, and one to two minutes of random delay. Clever.