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Customer service is the differentiator, especially in commoditized products/services except when hotel babysitting: http://redeye.firstround.com/2008/01/some-t
by terpua 19y ago
Customer service is the differentiator, especially in commoditized products/services except when hotel babysitting: http://redeye.firstround.com/2008/01/some-thoughts-o.html http://redeye.firstround.com/2008/01/some-thoughts-o.html
- davidw 19y agoThat's a problem of information asymmetry where the only indicator of quality is the price.