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I recently called to make a change to my account. I was shocked by how nicely I was treated. To top it off, the person on the line gave me some helpful relevant
by kirubakaran 19y ago
I recently called to make a change to my account. I was shocked by how nicely I was treated. To top it off, the person on the line gave me some helpful relevant tips too.
- terpua 19y agoCustomer service is the differentiator, especially in commoditized products/services except when hotel babysitting: http://redeye.firstround.com/2008/01/some-thoughts-o.html http://redeye.firstround.com/2008/01/some-thoughts-o.html
- davidw 19y agoThat's a problem of information asymmetry where the only indicator of quality is the price.
- watmough 19y agoI've recently had good experiences with ATT, T-Mobile and Netflix. I'm not exactly sure what the world is coming too, but it's very welcome!! Actually, it's probably quite fun being a Netflix tech support, since you get to see all the movies, DVD and Instant Watch, that the customer has seen. Interestingly, the tech guy could also see the name of my Parallels instance that I use to watch the Netflix Instant Watch service, so they have a lot of information.