4 ms·

The typical MVNO model would be for Google to handle all the support. I agree that end-user support does not seem to be one of Google's strengths.

by eli 12y ago

fennecfoxen 12y ago
Maybe that's okay -- end-user support isn't exactly one of the cellular industry's strengths either :P
- zyxley 12y ago
  I dunno, I'd rather have "bad support" over "support that literally doesn't exist".
  - darkstar999 12y ago
    I'd defer to those who currently have Google Fiber. Is support any good?
    - bluthru 12y ago
      Google owns that network, though.
      - darkstar999 12y ago
        So what's your point?
    - panopticon 12y ago
      Google Fiber customer here: it's not the best support I've ever interacted with, but other telcoms have set the bar so ridiculously low that it's comparatively great.
tonyhb 12y ago
Their support for the Nexus line of phones has been outstanding. Anyone can phone and speak to real humans with good tech knowledge, arrange a free replacement for (first time) cracked screens, and get next day replacements. I have no doubt that the support for this will be as good. Now, their automated side of advertising is crappy unless you're a large spender, but then that's just economies of scale.
- eli 12y ago
  It's been a while, but even spending 5 figure a month, I found it difficult to get quality support from AdWords.
- peeters 12y ago
  > Their support for the Nexus line of phones has been outstanding That hasn't been my experience, particularly with this issue: https://code.google.com/p/android/issues/detail?id=82949 https://code.google.com/p/android/issues/detail?id=82949 Basically you have to roll a dice whether you'll have sound in voice calls on a Nexus 4 running Lollipop. 500 comments, 1200 stars, and the issue is simply closed as "wrong forum" with no other comment than "contact customer support". I mean, I'm glad that Google supports so many camera features, as that's clearly the most important function of a Nexus 4, but at the end of the day I still expect my phone to be able to, you know, make voice calls. Related HN discussion: https://news.ycombinator.com/item?id=8898669 https://news.ycombinator.com/item?id=8898669
  - bgc 12y ago
    Android support != Nexus hardware support. It seems like you're much better off support-wise if your phone's screen is shattered than if you are having any sort of issue with the software...
    - khuey 12y ago
      Ironic given that Google is generally believed to be a software company.

The typical MVNO model would be for Google to handle all the support. I agree that end-user support does not seem to be one of Google's strengths.

by eli 12y ago

The typical MVNO model would be for Google to handle all the support. I agree that end-user support does not seem to be one of Google's strengths.

fennecfoxen 12y ago

Maybe that's okay -- end-user support isn't exactly one of the cellular industry's strengths either :P

zyxley 12y ago
I dunno, I'd rather have "bad support" over "support that literally doesn't exist".
- darkstar999 12y ago
  I'd defer to those who currently have Google Fiber. Is support any good?
  - bluthru 12y ago
    Google owns that network, though.
    - darkstar999 12y ago
      So what's your point?
  - panopticon 12y ago
    Google Fiber customer here: it's not the best support I've ever interacted with, but other telcoms have set the bar so ridiculously low that it's comparatively great.

tonyhb 12y ago

Their support for the Nexus line of phones has been outstanding. Anyone can phone and speak to real humans with good tech knowledge, arrange a free replacement for (first time) cracked screens, and get next day replacements. I have no doubt that the support for this will be as good. Now, their automated side of advertising is crappy unless you're a large spender, but then that's just economies of scale.

eli 12y ago
It's been a while, but even spending 5 figure a month, I found it difficult to get quality support from AdWords.
peeters 12y ago
> Their support for the Nexus line of phones has been outstanding That hasn't been my experience, particularly with this issue: https://code.google.com/p/android/issues/detail?id=82949 https://code.google.com/p/android/issues/detail?id=82949 Basically you have to roll a dice whether you'll have sound in voice calls on a Nexus 4 running Lollipop. 500 comments, 1200 stars, and the issue is simply closed as "wrong forum" with no other comment than "contact customer support". I mean, I'm glad that Google supports so many camera features, as that's clearly the most important function of a Nexus 4, but at the end of the day I still expect my phone to be able to, you know, make voice calls. Related HN discussion: https://news.ycombinator.com/item?id=8898669 https://news.ycombinator.com/item?id=8898669
- bgc 12y ago
  Android support != Nexus hardware support. It seems like you're much better off support-wise if your phone's screen is shattered than if you are having any sort of issue with the software...
  - khuey 12y ago
    Ironic given that Google is generally believed to be a software company.