>WSJ: Hold up. How can I get a free plane upgrade? > MR. HADNAGY: Airports are always stressful. These ladies are always getting yelled at. If we make someone

>WSJ: Hold up. How can I get a free plane upgrade? > MR. HADNAGY: Airports are always stressful. These ladies are always getting yelled at. If we make someone happy before we can ask for a free upgrade, that could work. So now the question is: how do you make the agent happy enough to give you an upgrade? Just be polite?