> You can't spend 5 minutes to google for Tor because of your "pay grade"? I think this is often misunderstood as meaning something like: "They don't pay me

> You can't spend 5 minutes to google for Tor because of your "pay grade"? I think this is often misunderstood as meaning something like: "They don't pay me enough to do that" wherein, in fact, in military / civil service, 'pay grade' is typically interchangeable with 'rank', so this means something like: "I do not have the authority to make that decision." In this case, you have an outcome you pretty clearly wanted the human you dealt with to reach. How much leeway would you like them granted to lead you to the opposite outcome? Process. :)