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Ask HN: Need a Reliable Cloud PBX Phone System, Not MightyCall

We've been struggling heavily with MightyCall the last few weeks. I found out last week that their entire dev team is outsourced and calls have been dropped, merged, and it's just been general chaos. Who is a reliable Cloud PBX company that won't break the bank? They were charging us $99/month for unlimited minutes and seats. We have 12 employees. Features that are important to us: - The ability for anyone to call from the web or from an app and make it look like it's coming from our mainline - Management of business hours and times when we want to go direct to voicemail - Ability to "transfer" inbound calls to other "lines" which are really just employee mobile phones. Thanks for your ideas!

pastycrinkles 12y ago
AT&T and some of the CLECs like Windstream offer a product called Centrex that might be what you're looking for. In terms of reliability and call quality, it's pretty much at the top of the stack. Generally speaking, you have to call for pricing, though.
- thebiglebrewski 12y ago
  Cool! That sounds awesome but might be a little bit too much for us.
jeffmould 12y ago
How about something like RingCentral or Packet8 on the higher end or there is something like Grasshopper, but I am not sure they will have what you are looking for. Or you could get really creative and build your own using Twilio.
- thebiglebrewski 12y ago
  Thanks! Have you tried any of these solutions personally?
  - jeffmould 12y ago
    Have used Packet8 years ago. It was good, no problems, but rather expensive. I think they have changed their pricing model since then and are more competitive. When I used them VoIP was just starting to gain more mainstream traction. Currently am using Grasshopper and have to say it works well for the basics. I was looking for something inexpensive that could connect multiple remote team members to one number. With Grasshopper you can have multiple team members with their own extensions or groups (i.e. support) that rings multiple lines. Doesn't require any hardware expense. Has call screening and fax to email built in. Easy to use control panel.
    - thebiglebrewski 12y ago
      Grasshopper seems like the most close thing to MightyCall as far as UX goes so I might check them out. Either way, thanks for the feedback!

pastycrinkles 12y ago

AT&T and some of the CLECs like Windstream offer a product called Centrex that might be what you're looking for. In terms of reliability and call quality, it's pretty much at the top of the stack. Generally speaking, you have to call for pricing, though.

thebiglebrewski 12y ago
Cool! That sounds awesome but might be a little bit too much for us.

jeffmould 12y ago

How about something like RingCentral or Packet8 on the higher end or there is something like Grasshopper, but I am not sure they will have what you are looking for. Or you could get really creative and build your own using Twilio.

thebiglebrewski 12y ago
Thanks! Have you tried any of these solutions personally?
- jeffmould 12y ago
  Have used Packet8 years ago. It was good, no problems, but rather expensive. I think they have changed their pricing model since then and are more competitive. When I used them VoIP was just starting to gain more mainstream traction. Currently am using Grasshopper and have to say it works well for the basics. I was looking for something inexpensive that could connect multiple remote team members to one number. With Grasshopper you can have multiple team members with their own extensions or groups (i.e. support) that rings multiple lines. Doesn't require any hardware expense. Has call screening and fax to email built in. Easy to use control panel.
  - thebiglebrewski 12y ago
    Grasshopper seems like the most close thing to MightyCall as far as UX goes so I might check them out. Either way, thanks for the feedback!