Definitely worth looking into... for now, I've just asked them to send me a PDF with the letter content so that the letter looks exactly like they expect it to.

Definitely worth looking into... for now, I've just asked them to send me a PDF with the letter content so that the letter looks exactly like they expect it to. The letter input screen you see on the site today is pretty new and intended for new users that just want to send a one-off letter or something.