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quite 15! years ago at BT the call out rates where $750 per month for 30 min response for 1 in 4 (plus toil at OT rates)
by mauricemir 12y ago
quite 15! years ago at BT the call out rates where $750 per month for 30 min response for 1 in 4 (plus toil at OT rates)
- rmc 12y agoCan you explain what "30 min response for 1 in 4" means? Does that mean 25% of calls will be answered within 30 mins?
- fendale 12y ago1 in 4 likely means you are on call 24 hours a day for 1 week out of each 4 weeks. The support is then shared between 4 people. That's a fairly typical arrangement in largish companies.
- mauricemir 12y agoYou had to make contact within 30 mins when paged/called and be working on the problem within 2 hours. 1 in 4 is being on call 1 week in 4 though some DBA's where on 4 in 4 and got called about twice a year very lucrative.
- rmc 12y agoThanks, that makes sense. Where does the 2 hours come from? I don't see that included in the original thing, or is it implied/standard?
- mauricemir 12y agoPart of deal you had to make contact within the first time 20 or 30 min and be logged in and working within the 2h.