How i get and process feature suggestions; Support receives a suggestion of the customer, passes it on to R&D/me. I go over the idea and contact the customer,

How i get and process feature suggestions; Support receives a suggestion of the customer, passes it on to R&D/me. I go over the idea and contact the customer, mostly attempt to simplify/combine it with other feedback/insights to help more users in one go. Then i update my issue tracker, and make sure that customer gets recognition, a workaround, and info on taken action. Closure given by support or initial contact person. Whenever the new release/update breaks ice, i reach out to the customer and welcome any further feedback. Our customers (and most colleagues) dont (want to) know of an issuetracker, and any would do. (i use mantisbt) I'm surprised some here are shouting "software X" as the answer to this question..