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Most people opt for the worst-in-class and abuse phpbb as a public bug tracker. Especially in the game dev scene you'll see 99% of people doing this. It's a hil
by Mithaldu 12y ago
Most people opt for the worst-in-class and abuse phpbb as a public bug tracker. Especially in the game dev scene you'll see 99% of people doing this. It's a hilariously disgusting user experience for everyone involved, and by extension even for people who never touch it, because things easily get lost in there and never fixed/added.
Personally i use a combination of Uservoice and Github (if open) or otherwise find a way to make the internal bug tracker readable to the public.
- codinghorror 12y agoYeah please don't use phpBB. This is one reason I started the Discourse project. One thing to consider here is the difference between "help us track our bugs" and "let's build a community around our product". In the long run, the community will be far more valuable than merely acknowledging a feature request or bug report. There are a lot of bugs and even feature requests that require a fair bit of back and forth discussion, both internal and external, to decide what the best approach is. I like GitHub for straightforward bugs, but it is not great for discussion. And involving your active users / customers in the future of your product, including your own team, is a huge strategic advantage.