There is a lot of assumption going on (that a human messed up). Even if that was the case I've never known it to be a place that would have knee jerk reactions

There is a lot of assumption going on (that a human messed up). Even if that was the case I've never known it to be a place that would have knee jerk reactions like that. The company is more interested in saying "failures will happen, how do we prevent them from becoming major issues?".