100% agree on "willingness to reach out" solving most problems. However, people should at least be aware that humans rely on heuristics [1] to make sense of th

100% agree on "willingness to reach out" solving most problems. However, people should at least be aware that humans rely on heuristics [1] to make sense of the world. In a positive sense, this means we don't have to stop and determine what a door handle is and what it will do every time we see one. In a negative sense, it leads to stereotypes that are usually incorrect. Being aware of these will at least bring your attention to things you otherwise might have overlooked, such as having clean writing/grammar (conveys a sense of professionalism) or modifying your body language. [1] http://en.wikipedia.org/wiki/Heuristic http://en.wikipedia.org/wiki/Heuristic