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Evolution of Conversations in the Age of Email Overload [pdf]
- vonklaus 12y agoIn case you neglected to read the paper, here is most of the relevant quotes from the conclusion section. These are direct quotes from the conclusion section, broken into a few relevant bullets. > We carried out a large-scale study of email replying behavior of more than 2M users. > emailing behavior is not well understood. > users reply faster to emails received during weekdays and working hours > In regard to demographics, younger users generally send faster and shorter replies, and men send slightly faster and shorter replies than women. > replies from mobile devices were faster and shorter than from desktops > emails without attachments typically got faster replies. We investigated the effect of email overload on the replying behavior. > users increased their activity as they received more emails, but not enough to compensate for the higher load. > Older users generally replied to a smaller fraction of incoming emails, but their reply time and length were not impacted by overload as much as younger users.