From TFA: "gave the staff at Ctrip’s call center the opportunity to volunteer to work from home for nine months." There is zero value added to a call center em

From TFA: "gave the staff at Ctrip’s call center the opportunity to volunteer to work from home for nine months." There is zero value added to a call center employee from working in proximity to other workers. Actually, that probably has a negative value, since the insane chatter just makes it harder to hear whoever is on the phone. The same isn't necessarily valid for other jobs. Making a generic conclusion (such as the clickbaity title) from such a limited category of workers is just shitty journalism. Apparently, not even HBR is beyond that...