I don't know if he was saying it always originates from the top but more that it's always allowed to perpetuate from there. If management doesn't have the visi

I don't know if he was saying it always originates from the top but more that it's always allowed to perpetuate from there. If management doesn't have the visibility/inclination/time to peer into problems and gain understanding, they are encouraging whatever has happened to continue happening for better or worse.