Really great article. This is what Deming (old school father of the concept of quality control) was getting at with his view of organizations. http://en.wikipe

Really great article. This is what Deming (old school father of the concept of quality control) was getting at with his view of organizations. http://en.wikipedia.org/wiki/W._Edwards_Deming http://en.wikipedia.org/wiki/W._Edwards_Deming This topic is traditionally covered under the umbrella of Quality, with the premise that output Quality is primarily a function of the systems, knowledge, and understanding of the people at an organizational level—and is not a primarily technical pursuit, despite what most people think. We need this discussion in the software world now more than ever. Really glad to see it.