"...if you prefer to provide great support on your own site with your own forums and your own help section and your own feedback mechanisms and your own FAQs, w

"...if you prefer to provide great support on your own site with your own forums and your own help section and your own feedback mechanisms and your own FAQs, well, Get Satisfaction doesn’t play fair." ~Jason Fried, 37 Signals https://signalvnoise.com/posts/1650-get-satisfaction-or-else https://signalvnoise.com/posts/1650-get-satisfaction-or-else