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According to their website they have 1000s of customers paying 1200+/m. At the low end they're getting 1.2 million in revenue a month and only have 9 employees.

According to their website they have 1000s of customers paying 1200+/m. At the low end they're getting 1.2 million in revenue a month and only have 9 employees. Why did they sell? Something is not adding up.

lobster_johnson 11y ago
$1200/year, not per month, and according to this tweek the business had "tanked" in recent years: https://twitter.com/monstro/status/585797874300035072 https://twitter.com/monstro/status/585797874300035072. Edit: Actually $1200/month according to the pricing page, nevermind. That's insane, and way above competitors like ZenDesk.
- tptacek 11y ago
  Are we thinking of the same Zendesk? The Zendesk I know is a public company with 9-figure topline revenue.
  - lobster_johnson 11y ago
    According to the pricing page, Get Satisfaction's only public pricing is the $1,200/mo subscription. ZenDesk starts at $25m/agent for the community solution. Granted, they are slightly different products; I was just grabbing the nearest competitor I could think of. (They're in the same space, though, and competing directly for the community/knowledge base part of their products.)
    - tptacek 11y ago
      I think we can safely assume GetSatisfaction didn't have 9-figure revenue.
      - lobster_johnson 11y ago
        To be sure, but that wasn't really my point. $1,200/mo for such a simple product seems excessive.
      - blumkvist 11y ago
        I think we can safely assume that the grass is green.
- moe 11y ago
  It must have tanked pretty damn deep then... How many customers at $1200/mo per shot do you need to feed 9 employees?
  - andyhite 11y ago
    Definitely more than 9 employees at GS - there are about 40.
fps 11y ago
Not sure where you're seeing 9 employees. At the end of 2013 they had 40 employees, and while they laid 10% off in early 2014, they still had over 30 a year ago. Larger customers (of which there weren't 1000's) were paying much more than $1200/year, too. But still, the money coming in wasn't anywhere near the burn rate.
andyhite 11y ago
There were more than 9 employees at GS - about 40. There's only 9 employees / former employees that have CrunchBase accounts, so that's why you're seeing that number.

lobster_johnson 11y ago

$1200/year, not per month, and according to this tweek the business had "tanked" in recent years: https://twitter.com/monstro/status/585797874300035072 https://twitter.com/monstro/status/585797874300035072. Edit: Actually $1200/month according to the pricing page, nevermind. That's insane, and way above competitors like ZenDesk.

tptacek 11y ago
Are we thinking of the same Zendesk? The Zendesk I know is a public company with 9-figure topline revenue.
- lobster_johnson 11y ago
  According to the pricing page, Get Satisfaction's only public pricing is the $1,200/mo subscription. ZenDesk starts at $25m/agent for the community solution. Granted, they are slightly different products; I was just grabbing the nearest competitor I could think of. (They're in the same space, though, and competing directly for the community/knowledge base part of their products.)
  - tptacek 11y ago
    I think we can safely assume GetSatisfaction didn't have 9-figure revenue.
    - lobster_johnson 11y ago
      To be sure, but that wasn't really my point. $1,200/mo for such a simple product seems excessive.
    - blumkvist 11y ago
      I think we can safely assume that the grass is green.
moe 11y ago
It must have tanked pretty damn deep then... How many customers at $1200/mo per shot do you need to feed 9 employees?
- andyhite 11y ago
  Definitely more than 9 employees at GS - there are about 40.

fps 11y ago

Not sure where you're seeing 9 employees. At the end of 2013 they had 40 employees, and while they laid 10% off in early 2014, they still had over 30 a year ago. Larger customers (of which there weren't 1000's) were paying much more than $1200/year, too. But still, the money coming in wasn't anywhere near the burn rate.

andyhite 11y ago

There were more than 9 employees at GS - about 40. There's only 9 employees / former employees that have CrunchBase accounts, so that's why you're seeing that number.