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Do the support emails have a few general patterns? Or are they all unique? If it is the former you can have a few canned responses and use a keystroke program t
by weaksauce 17y ago
Do the support emails have a few general patterns? Or are they all unique? If it is the former you can have a few canned responses and use a keystroke program to expand a few words into the support email. (e.g. something like this: http://www.smileonmymac.com/TextExpander/ http://www.smileonmymac.com/TextExpander/ note I have not used this program so I cannot attest to the quality but I am sure there are others out there that will fit the bill if this one is lacking.)
Another way to reduce your email overhead is to have a good search feature on the website with an indexed FAQ.
Just a couple ideas for you. Not sure how intense your customer support queries are so this might not work for you in a cost effective manner.
- waleedka 17y agoThanks, I'll check that app. I have FAQ and help pages. And, when I see patterns in the questions I update the user interface to make it clearer and those emails stop. I've optimized it to a point where most of the questions are unique or are hard to optimize further.