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That's all nice, but what do you do when you get so many custemer emails that you don't have time for coding anymore? I used to answer support emails within the
by waleedka 17y ago
That's all nice, but what do you do when you get so many custemer emails that you don't have time for coding anymore? I used to answer support emails within the hour and our users loved it. But as we grew it started to take it's toll and slowed down development. I still answer all customer emails everyday but now I do it once a day at night. It takes about 2 hours a day, so it's still manageable, but at some point it won't be. Suggestions?
- weaksauce 17y agoDo the support emails have a few general patterns? Or are they all unique? If it is the former you can have a few canned responses and use a keystroke program to expand a few words into the support email. (e.g. something like this: http://www.smileonmymac.com/TextExpander/ http://www.smileonmymac.com/TextExpander/ note I have not used this program so I cannot attest to the quality but I am sure there are others out there that will fit the bill if this one is lacking.) Another way to reduce your email overhead is to have a good search feature on the website with an indexed FAQ. Just a couple ideas for you. Not sure how intense your customer support queries are so this might not work for you in a cost effective manner.
- waleedka 17y agoThanks, I'll check that app. I have FAQ and help pages. And, when I see patterns in the questions I update the user interface to make it clearer and those emails stop. I've optimized it to a point where most of the questions are unique or are hard to optimize further.