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So what’s the solution? We need a great artificial intelligence effort to comb through our information, assess the urgency and relevance, and use a deep knowled
by titusjohnson 12y ago
So what’s the solution? We need a great artificial intelligence effort to comb through our information, assess the urgency and relevance, and use a deep knowledge of who we are and what we think is important to deliver the right notifications at the right time.
I believe the answer to this question is far, far simpler. The problem started in the second paragraph.
... MLB.com At Bat apparently deemed this important enough to broadcast to hundreds of thousand of users who had earlier clicked, with hardly a second thought, on a dialogue box asking if they wanted to receive notifications from Major League Baseball.
MLB.com decided nothing. They asked if they could send messages. The author decided that anything MLB.com At Bat wanted to send him was important enough to interrupt, as he puts it, "enduring a meeting, playing basketball, presenting to a book club, daydreaming, watching a movie, enjoying a family meal, painting their masterpiece, proposing marriage, interviewing a job candidate, having sex, ...".
"MLB.com At Bat would like to send you notifications (Yes / No)" is pretty clear and to the point. They want to message you. If you want to be messaged, click yes. Sure, app operators can be reckless and bad citizens, but the ultimate control is in your hands. That last push notification giving you permission-granting-remorse? It's trivial to disable notifications on a per-app basis, or even restrict them to something non-intrusive.
There is no notification alert crisis. Apple and the other smart watch makers are not releasing wrist-mounted spam machines. You will be able to choose who you trust to interrupt you, and you will have decently granular controls over how these notifications present themselves. It is up to you to decide who to trust with the ability to grab your attention at any moment. If you place that trust poorly you have the ability to revoke that grant at any time.
Personally I feel like I have a lot of control over how distracting my mobile device is. I only allow alerts from Hangouts, iMessage, Slack, AlienBlue, and whatever turn-based game I'm playing at the moment. These are apps where I'm interacting with another human, where the notification will probably get me to interact with the individual. I restrict or deny notification permissions for every other app. Rarely do I press "Yes" to the request for notifications. When I do, at the first breach of trust that app gets permissions removed. Uber is a good example, I granted notifications thinking it would be nice to not watch the map when waiting for a car. Uber took the opportunity to send me a push advertisement for some weekend rate thing, so now Uber can never message me for anything. Map watching isn't very onerous, still better than waiting for a cab to show up, so I'll deal.
- jkestner 12y agoI agree with you that the problem is self-inflicted (and MLB is a pretty frivolous example), but that doesn't mean we don't need help. Asking people to manage their notification settings is asking them to think harder than apps ever do. Especially the various ways that apps use or abuse the privilege, it's hard to make a decision as to whether push notifications for this app are worth it. I often press "Yes" to get an idea of the impact, and if the app proves annoying, then I turn them off.
- remarkEon 12y agoNot to nitpick the author and his anecdote, but the MLB At Bat app actually affords the user considerable control over what you do and don't receive in a push notification. There's the binary yes/no for news, and then you can add your favorite teams (wherein you'll only receive notifications that have to do with those teams). You can further enable/disable things like game start, lead change, score change, game end, highlights, and game news. You can do all of this sorted by team. TBH it's probably the best experience I have with an app that gives me notifications because I get exactly what I want and not a push more.