I think it could be done in stages. Give the seller 48 hours to deal with the problem privately. If you buy one of my products I already have your name, addre

I think it could be done in stages. Give the seller 48 hours to deal with the problem privately. If you buy one of my products I already have your name, address and phone number. All I need is to connect your review with an order number. So the argument for privacy might not hold water here. All I want to do as a reputable business is serve you, my customer, as best as humanly possible. Amazon denies me that opportunity. And, if you think about it, they also damage you by not allowing direct private conversation with the seller. Why? Because often times it is impossible to help you due to the fact that it all has to be in public. Sellers are not allowed to post links or email addresses. Neither are you. And nobody would want to do that publicly anyhow. Product reviews isn't where customer service should happen. It isn't the right place and it doesn't allow for proper communications. Questionable competitors could (and do) use this public forum to bait a seller into responding and then start a horrible flame war that cannot be controlled. Amazon does not offer any moderation, editing or even the ability to delete false or damaging statements made in product review comments. Their approach to dealing with grievances, small or large, is a great example of non-customer-centric thinking, despite what cool-aid Amazon management might be drinking.