>> “Rest assured, we analyze all of our competitors in excruciating detail – so we can learn what they are doing and develop our own strategies accordingly,” he

>> “Rest assured, we analyze all of our competitors in excruciating detail – so we can learn what they are doing and develop our own strategies accordingly,” he said. Perhaps worrying more about analyzing their customers needs and less about their competitors would be better. I also found it amusing he considers PayPal a "new payment technology"...