It's a fascinating look at how to create almost failure free systems out of mechanical things that break and humans that do stupid things. Normal Accidents by

It's a fascinating look at how to create almost failure free systems out of mechanical things that break and humans that do stupid things. Normal Accidents by Charles Perrow is a great book on the topic of how to put together complex systems that are forgiving of user error: http://en.wikipedia.org/wiki/Normal_Accidents http://en.wikipedia.org/wiki/Normal_Accidents Here's a summary: http://users.ox.ac.uk/~kell0956/docs/systemic_failures_1.pdf http://users.ox.ac.uk/~kell0956/docs/systemic_failures_1.pdf The book uses airline safety as one of its primary examples. Here's an article applying it to a previous aircraft disaster: http://boingboing.net/2011/12/08/disaster-book-club-what-you-n.html http://boingboing.net/2011/12/08/disaster-book-club-what-you...